Delivery and payment terms
Once you have placed your order, you don’t have to worry about the safe delivery of your goods. We make sure that your order is delivered to the address you have given, thanks to our reliable logistics system and partners.
We guarantee that if you place your order with us before 11 am, we'll get your goods delivered within 2-4 working days maximum, unless we state differently in your order confirmation (certain products will have longer lead times but we will make you aware of this at time of order).
We will always send you a written order confirmation. Please make sure that you give your correct phone number (your mobile number is best) so that we can sort things out if any problems occur. After all, we both want a hassle free delivery of your order.
And if you'd like to arrange a fixed delivery date, please get in touch with us and we'll see if we can help.
Please note that we always deliver with trucks: IF you live in a narrow street where a truck cannot enter, please let us know before placing an order so that we can dispatch your goods with a proper service. If you do not notify us on time, delays may occur and we will need to charge you the extra fees by the carrier.
On delivery of your order, please make sure you check the packaging. If there is any visible damage on the outside which might suggest damaged goods inside, please do not accept delivery. Instead make a note on the delivery papers acknowledging the damage and call our customer service for assistance immediately. If the damage is not noted on the delivery report, we cannot accept your subsequent claim for damages during transit.
To avoid disappointment we strongly recommend you wait until all items have been delivered before arranging installation. We cannot be held responsible for any delays or costs incurred due to late delivery by our courier partners.
- We do not guarantee the delivery date and we do not accept any liability for late deliveries. In 99% of cases the above delivery period is met. If you or your roofers need your order by a particular date, please allow a few days extra when ordering.
- We only deliver to an actual address. No parks or official buildings.
- Our courier will not be able to ring you before the delivery arrives, so please enter a delivery address where a person of your trust can take over the goods you ordered during working hours.
Delivery Prices, Periods and Postcodes:
£5.00 Delivery charge if under £50 & Free delivery for over £50, orders valid for:
UK Mainland only (excludes Highlands and Islands), delivery period - 2-4 working days from placing order (unless otherwise stated on our product information or your order and delivery confirmation).
Fees apply per order, not per product.
You can pay for our roof windows and other products by credit card via our external partner (Braintree), with PayPal or by money transfer (advance payment). Once you have selected your items just go to the checkout page of our website and select your chosen payment option. But please don't hesitate to get in touch with us if you have any special requirements.