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0203 598 6509

Cancellation policy

 

Right of withdrawal/cancellation

You have the right to withdraw from the contract within Sixty (60) days without giving any reason.

The withdrawal period will expire Sixty (60) days after the day on which you acquire, (or a third party other than the carrier and indicated by you) acquires physical possession of the goods. Alternatively in the event that the sales contract relates to multiple goods ordered by you in one order and delivered by us separately, Sixty (60) days from the day on which you acquire (or a third party other than the carrier and indicated by you) acquires physical possession of the last products to be delivered.

 

To exercise the right of withdrawal, you must inform us (see contact details below) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or preferably e-mail).

You can contact us here. 

In order for us to identify your order, when exercising your right of withdrawal please provide your name and contact details (address, phone number and e-mail address), the order number and a description of the goods for which you wish to withdraw from the contract of sale.

To meet the withdrawal deadline, you must send us notification concerning your exercise of the right of withdrawal, before the withdrawal period has expired.

 

Effects of withdrawal/cancellation

If you cancel this contract, we will reimburse you for all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay, and not later than

 

  • Fourteen (14) days after the day we receive back from you any goods supplied, or
  • (if earlier) fourteen (14) days after the day you provide evidence that you have returned the goods, or
  • if there were no goods supplied, fourteen (14) days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

You must return the goods to the below address: 

Altaterra Ltd. C/O Dachser Ltd
Thomas Dachser Way
Brackmills
Northampton
NN4 7HT

without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of fourteen (14) days has expired.

You will have to bear the direct costs of returning the goods.

You are liable for any diminished value of the goods which results from handling (with the exception of any handling necessary to establish the nature, characteristics and functioning of the goods - see below).

 

Our determination of any diminished value of the goods

In order to establish the nature, characteristics and functioning of the goods you shall handle and inspect the goods: (i) with due care and (ii) in the same manner as you would typically be allowed to do in a shop. Any handling or inspection of the goods in excess thereof may result in the goods having a diminished value, which we will be entitled to deduct when reimbursing the payment received from you. The determination of any diminished value will be made on a case-by-case basis. You can open the box and inspect the fabrics and colours of the goods with due care, provided that the opening is done without wrecking the box.

If the box is substantially damaged or the products have been installed we will treat them as having a diminished value.